If you do not wish to make use of our delivery service we offer a collection service as an alternative. This option is only available in the Western Cape area and products may be collected at the Cape Exotic Animal Hospital at 10 De Villiers Drive, Valmary Park, Durbanville, 7550. Once your order is ready and payment has been made and cleared you will receive an email that your order is ready for collection. All orders can be collected from the designated collection point Mondays to Fridays from 8:30am to 6pm and on Saturdays from 9am-12pm. Any orders for collection must be picked up within 5 days of being informed that the product is ready for collection. If the consumer is unable to retrieve the product within the timeline specified Unusual Pets an email can be sent to and a special arrangement can be made at the discretion of Unusual Pets Online Store. If no contact has been made by the consumer and the consumer does not succeed to collect within the specified timeline given by Unusual Pets Unusual Pets will refund you.